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Refund & Return Policy

Thank you for shopping with NST LIGHTING! We are committed to providing high-quality products and an excellent shopping experience. If you are not satisfied with your purchase or encounter any issues, please follow our Refund & Return Policy below.

1. Return Policy

We want you to be fully satisfied with your purchase, but if you need to return an item, please adhere to the following conditions:

Return Timeframe: You can return the product within 30 days of receiving it.

Return Conditions:

• The item must be in its original packaging, unused, and undamaged;
• The item must include all original accessories, tags, and instructions;
• The item must not be installed or used;
• You must provide your order number and proof of purchase.

How to Request a Return:

• Please contact our customer service team via email (info@lightingnst.com) with your order number, reason for return, and photos of the item.
• Our customer service team will confirm your return request and provide the return address.
• The return shipping cost is the responsibility of the customer, unless the item is defective or incorrect.

2. Refund Policy

Refund Processing:

1. Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 7 business days.
2. The refund will be issued to your original payment method. Please note that the bank processing time may vary, and it could take additional time for the refund to appear in your account.

Refund Conditions:

1. If the item is defective or we sent the wrong item, we will issue a full refund or offer an exchange, including the shipping costs you paid.
2. If the item is returned for personal reasons (e.g., you changed your mind), the return shipping cost will be at the customer's expense.

3. Exchange Policy

If you receive a defective or damaged item, or we sent the wrong item, you can request an exchange:

Exchange Conditions:

1. You must request an exchange within 30 days of receiving the item;
2. The exchanged item must meet the return conditions (unused and in original packaging).

Exchange Costs:

1. If the exchange is due to a defect or error on our part, we will cover the return and reshipment costs.
2. If the exchange is due to a customer’s personal preference, the return shipping will be the customer’s responsibility.

4. Non-Returnable Items

The following items cannot be returned or refunded:

1. Custom Products: Items that are made to order or personalized for you;
2. Sale Items: Any products purchased through special promotions, discounts, or flash sales;
3. Used or Opened Items: Any items that have been used, opened, or installed.

5. Return Shipping Fees

1. If the return is due to a defect or we sent the wrong item, we will cover the return shipping costs.
2. If the return is due to personal preference (e.g., you changed your mind), the return shipping cost is the responsibility of the customer.

6. How to Contact Customer Service

If you have any questions about returns, refunds, or exchanges, please feel free to contact our customer service team:

• Email: info@lightingnst.com
• Phone: +8613528174367
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Eastern Time)

7. Legal Disclaimer

• All return and refund requests must follow this policy. We reserve the right to modify or update this policy at any time, and any changes will be posted on this page and will take effect immediately.

Thank you for reading and understanding our Refund & Return Policy. If you have any questions or need further assistance, please don’t hesitate to reach out to us!

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